Returns & Exchanges
Thank you for shopping at HEAD2SOLE. We value your satisfaction and want to ensure a smooth returns process if you are not entirely happy with your purchase. Please carefully read and follow the guidelines below regarding returns and exchanges.
Please note that all sale and discounted item are final. These will not be eligible for a return.
If, by any chance, you have received your order and are not satisfied with the item(s), a return may be accepted at our discretion. To be eligible for a return, please adhere to the following conditions:
- Request for a return must be made within 48 hours of the arrival of your shipment.
- The item(s) must be returned in their original condition, unworn, and with the original packaging.
- Pack the item(s) carefully in the same manner it was received to prevent any damage during transit.
To request a return, please follow these steps:
- Email email@example.com within 48 hours of receiving your shipment.
- Use "Order Return (Your Order Number)" as the subject line of the email.
- Clearly state the reason for the return in the body of the email.
Please note that the buyer will be responsible for the shipping fees associated with the return. Upon approval of the return, we will provide you with store credit in the form of HEAD2SOLE credit (excluding any associated shipping costs), which has no expiration date. Please be aware that we do not offer refunds.
It is crucial to ensure that all item(s) are securely and safely packed in the original box they were delivered in. Any damage caused to items due to improper packaging during the return shipment will be the responsibility of the customer.
The following types of packaging will not be considered appropriate, but not limited to:
- Boxes shipped in satchels.
- Items shipped without an outer box.
- Items shipped without adequate bubble wrap or padding.
- Items shipped in damaged outer boxes or multiple boxes taped together to create a larger outside box.
Please understand that HEAD2SOLE reserves the right to decline the return of any item(s) that are deemed unsuitable upon arrival.
The customer will be responsible for the item(s) until HEAD2SOLE receives the return shipment.
At HEAD2SOLE, we operate primarily as a consignment marketplace, where independent owners provide the items we feature. Once an item is sold, the owner receives payment for their merchandise. Due to the complexities involved in transactions with consignors, we have a strict policy against exchanges or size swaps.
If, by any chance, you are dissatisfied with the item(s), please follow our Returns process as outlined above.
We appreciate your understanding and cooperation in adhering to our return policy. If you have any further questions or concerns, please don't hesitate to contact our customer support team at firstname.lastname@example.org.