Authenticity & Guarantee

Authenticity

At HEAD2SOLE, we know that trust is the foundation of any successful business. That's why we stand behind every item we sell with a guarantee of authenticity. 

We understand that the market for certain products can be flooded with counterfeit items, and we're committed to providing our customers with a safe and secure shopping experience. Our team is trained to identify and authenticate every item we sell, so you don't have to worry about being duped by a fake.

We take pride in our reputation as a trusted reseller of authentic products, and we're constantly striving to improve our processes and maintain the highest standards of quality. When you shop with us, you're not just getting a great product – you're getting peace of mind.

Manufacturing Faults

At HEAD2SOLE, we take pride in providing our customers with high-quality products that are designed to last. However, we understand that sometimes things can go wrong, and you may experience issues with your purchase. If you believe your item has a manufacturing fault, we're here to help.

Firstly, we will need to assess the item to determine whether the issue is due to a manufacturing fault or simply wear and tear. In the event that it is a manufacturing fault, we will work with you to resolve the issue as quickly and efficiently as possible. We stand behind the quality of our products and will do everything we can to make things right.

Please note that we cannot be held responsible for damage caused by normal wear and tear, misuse, or neglect of the item. If you're unsure whether your issue is due to a manufacturing fault, feel free to get in touch with our customer service team and we'll be happy to help.