Shipping & Returns
Our team aim to process all orders within 24 hours. However, during high volume periods please allow for 48-72 hours for processing.
STANDARD DELIVERY - $5 AUD
- Estimated delivery 3-5 WORKING DAYS
- FREE STANDARD DELIVERY available for orders above $100
EXPRESS DELIVERY - $10 AUD
- Estimated delivery 1-2 WORKING DAYS
- FREE EXPRESS DELIVERY available for orders above $500
Order before 1PM AWST MONDAY - FRIDAY for your order to be dispatched the same day.
Download the AUSTRALIA POST APP to add your delivery address, track your parcel and easily control your deliveries while they're on the way (Android & IOS).
Please note that all sale and discounted item are final. These will not be eligible for a return.
If, by any chance, you have received your order and are not satisfied with the item(s), a return may be accepted at our discretion. To be eligible for a return, please adhere to the following conditions:
- Request for a return must be made within 48 hours of the arrival of your shipment.
- The item(s) must be in their original condition, unworn, and with the original packaging.
To request a return, please follow these steps:
- Email email@example.com within 48 hours of receiving your shipment.
- Use "Order Return (Your Order Number)" as the subject line of the email.
- Clearly state the reason for the return in the body of the email.
Once return has been pre-approved:
- Carefully pack the item(s) in the same manner it was received.
- Please ship item(s) back to 1/563-567 Wellington Street, Perth, WA 6000.
- Upon arrival, our team will inspect the item(s) to ensure it is in their original condition, unworn, and with the original packaging.
- You will receive an email to inform you of the outcome of your request.
- Upon approval, you will be provided with store credit in the form of HEAD2SOLE credit, which has no expiration date. Please be aware that we do not offer refunds.
Please note that the buyer will be responsible for the shipping fees associated with the return*
It is crucial to ensure that all item(s) are securely and safely packed in the original box they were delivered in. Any damage caused to items due to improper packaging during the return shipment will be the responsibility of the customer.
The following types of packaging will not be considered appropriate, but not limited to:
- Boxes shipped in satchels.
- Items shipped without an outer box.
- Items shipped without adequate bubble wrap or padding.
- Items shipped in damaged outer boxes or multiple boxes taped together to create a larger outside box.
Please understand that HEAD2SOLE reserves the right to decline the return of any item(s) that are deemed unsuitable upon arrival.
The customer will be responsible for the item(s) until HEAD2SOLE receives the return shipment**
In the event of a sale at HEAD2SOLE, customers will be responsible for shipping fees for each individual item purchased. The shipping cost for each sale item is determined at the number of items purchased and will be charged accordingly. All customers will received items in 1-3 business days.
Risk Of Loss
The transfer of risk and title for items purchased by you occurs upon our delivery of the items to the carrier. Once this happens, we will not be held liable for the items. However, in cases where shipped items are claimed as not received, the replacement of products and credits applied to your account are subject to our investigation. We may request that you sign and return a formal affidavit before we proceed with your claim.
At our discretion, we will either replace the products or credit your account, ensuring that our response is both professional and appropriate to the circumstances.
We appreciate your understanding and cooperation in adhering to our policies. If you have any further questions or concerns, please don't hesitate to contact our customer support team at firstname.lastname@example.org.