Shipping

Our team aim to process all orders within 24 hours. However, during high volume periods please allow for 48-72 hours for processing. Any orders made before 11AM will be shipped out same day. 

Destination Carrier Name Dispatch Method Shopify Description Price
AUSTRALIA StarTrack Express Orders over $600 (1-3 Business Days) FREE
AUSTRALIA
StarTrack
Express  Fixed Price Premium (1-3 Business Days)  $20


Shipments may be affected by weather-related delays, carrier limitations or other events outside of our control. 

Risk Of Loss

The transfer of risk and title for items purchased by you occurs upon our delivery of the items to the carrier. Once this happens, we will not be held liable for the items. However, in cases where shipped items are claimed as not received, the replacement of products and credits applied to your account are subject to our investigation. We may request that you sign and return a formal affidavit before we proceed with your claim. 

At our discretion, we will either replace the products or credit your account, ensuring that our response is both professional and appropriate to the circumstances. 

Cancellations

If for any reason you need to cancel your order, immediately contact us via email with "[order number] - ORDER CANCELLATION" as the subject line, however, this is allowed solely at our discretion. If we have already processed the order, unfortunately you will not be able to cancel the order.